FREE SHIPPING WORLDWIDE

FAQ


 

 

SHIPPING

What countries do you ship to?

I offer worldwide shipping.

Original Paintings:

Each piece is carefully packaged to ensure its safe arrival and shipped with full insurance for your peace of mind. Once your order is dispatched, you will receive tracking information to monitor its journey. Smaller paintings are typically sent via Austrian Post, while larger artworks are shipped using UPS for secure and reliable delivery.

Printed products:

Thanks to a print on demand service, I can offer delivery services to more than 200 countries and regions around the globe.

Where are printed products produced?

Thanks to a print on demand service, I can offer delivery services to more than 200 countries and regions around the globe. This means, orders are fulfilled at the closest production center. Sometimes due to reasons such as stock availability, orders may be shipped internationally even if a fulfillment center exists within the same country. See my Shipping Policy.

This ensures that your order is produced closer to your place, leading to quicker delivery times and a smaller carbon footprint. :)

Here are some examples of production hub distribution:

  • US & Canada: 39 production hubs
  • United Kingdom: 17 production hubs
  • Germany: 8 production hubs
  • Australia & New Zealand: 10 production hubs

How long will it take to receive my order?

The estimated delivery time for printed products depends on your location, but typically ranges between 3 to 10 business days. Once your order is processed and shipped, you'll receive tracking information to monitor its progress. Please note that shipping times may vary slightly based on the destination country and any potential customs delays.

Estimated delivery times

Delivery times include the time it takes to produce the items, and ship them. Below are the estimated time frames based on the product and destination:

  • Canvas Prints:
    USA: 5-6 days
    Canada: 5-8 days
    EU: 3-5 days
    UK: 5-8 days
    Australia: 3-4 days
  • Fine Art Prints:
    USA: 4-6 days
    Canada: 4-5 days
    EU: 4-5 days
    UK: 3-4 days
    Australia: 4-5 days
  • Framed Posters:
    USA: 4-6 days
    Canada: 5-7 days
    EU: 4-8 days
    UK: 4-5 days
    Australia: 4-5 days
  • T-Shirts:
    USA: 4-6 days
    Canada: 4-5 days
    EU: 3-5 days
    UK: 4-5 days
    Australia: 5-6 days
  • Hoodies:
    USA: 4-6 days
    Canada: 4-5 days
    EU: 3-5 days
    UK: 4-5 days
    Australia: 5-6 days
  • Mugs:
    USA: 5-6 days
    Canada: 4-5 days
    EU: 4 days
    UK: 3-4 days
    Australia: 4-5 days
  • Phone Cases:
    USA: 4-5 days
    Canada: 8-10 days
    EU: 4 days
    UK: 4-5 days
    Australia: 5-6 days
  • Calendars:
    USA: 4-5 days
    Canada: 4-5 days
    EU: 4-5 days
    UK: 3-4 days
    Australia: 5-6 days

Please note that delivery times and shipping costs are estimates and cannot be guaranteed, as they may vary due to factors such as customs, local postal services, or shipping carriers. You'll receive tracking information once your order is shipped.

ORDER ISSUES

Do you accept returns?

I don't accept returns without any reason but if you are not satisfied with the quality of a product, please get in touch with me within 14 days of receiving the item and I will do everything I can to investigate and find a solution.

How to cancel my order?

You can cancel your order within 48 hours. Please send me an email to shop@aronjaart.com if you want me to cancel your order. Once your order is in production or has shipped, a cancellation is not possible.

What if a product arrives damaged?

If a product gets damaged during the delivery process, please contact me at shop@aronjaart.com and I will send you a replacement.

When reporting the damaged product, please include the following information:

  • A description of the problem.
  • Pictures of the damaged item(s) and its packaging (outside of the packaging and its inserts).

Providing clear pictures of the damaged item and packaging helps me expedite the process of sending a replacement order.

What if my order has not arrived?

For packages lost in transit, please get in touch with me. I will request an investigation and send a replacement order on your behalf.

COMISSIONS

Do you take custom orders / comissions?

Comissions are closed until early 2025! Please email me to shop@aronjaart.com to be added to my list.

What kind of comissions do you accept?

I specialize in landscapes, fantasy, space and animals / pet portraits (examples below).

I do not paint human portraits!

Contact me below and let's discuss about the details to bring your concept to life!

What are your prices for a comissioned painting?

The price of a commissioned painting depends on size and effort (amount of details and time I need for it). To make a concrete price suggestion I need a detailed description of your wishes, maybe reference pictures, etc. Also let me know what size you would like to have.


Here’s an approximate schedule for orientation:

  • 20 x 30 cm / 8x12" – starting at 300 €
  • 30 x 40 cm / 12x16" – starting at 500 €
  • 40 x 60 cm / 16x24" – starting at 800 €
  • 50 x 70 cm / 20x28” – starting at 1000 €
  • 60 x 80 cm / 24x32" – starting at 1300 €
  • 70 x 100 cm / 28x40" – starting at 1500 €
  • 120 x 80 cm / 32x47” – starting at 2000 €

Still looking for answers?

If the answers you're looking for aren't in our FAQ, feel free to contact me. I will answer as soon as possible :)